Seat reductions and downgrades only at renewal with 30 days' notice
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- Subscriber Terms §4.2: to reduce paid End Users or downgrade the plan, the Customer must give written notice (in-app or email) at least 30 days before the end of the term; the change applies from the Renewal Date. (effective 2026-09-16)
- Applies when
- Reducing paid End Users or moving to a lower plan
- Applies to
- All Subscriptions
- Related metrics
- Related programs