LICENSEWARE
Zendesk Rule

Agent Months deduct the monthly high-water mark from the pool

Catalog row in Vendor License Rules · Cited

Kind
Counting
Statement
Under Agent Months the highest number of agents configured in each month is the high-water mark for that month and is deducted from the purchased pool of seats.
Applies when
Seasonal or temporary agents on an Enterprise plan with Agent Months.
Applies to
Suite Enterprise, Enterprise Plus and Support Enterprise with Agent Months.
Related metrics
Related programs
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