Unused consultancy days stay valid for 18 months
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- General Terms and Conditions 2021 §29.2-29.3: the customer pays for effective consultancy days; ordered days that were not used remain valid for 18 months after signing, after which remaining days are repriced at the then-current rate. (vendor document undated; as published on 2026-09-27)
- Applies when
- Tracking prepaid consultancy days.
- Applies to
- TOPdesk Consultancy.
- Related metrics
- Related programs