Sonar Support tiers
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Co-terminous with the licence
- Aliases
- Core Support; Standard Support; Enterprise Support; Premium Support
- Definition
- Support Terms: "Sonar Support" is a private channel to SonarSource's Support team for commercial editions of SonarQube, offered in Base, Core, Standard and Enterprise Support Tiers.
- Commercial rules
- Base Support is read-only access to documentation and community resources with no SLA. Support Tiers are linked to edition and LOC size: exceeding a tier's eligibility on upgrade forces a prorated Support upgrade; downgrades only at renewal; Support must be co-terminous with the licence. References to "Premium Support" in pre-2026-03-03 agreements mean Enterprise Tier.
- Applies to
- Commercial editions of SonarQube Server and SonarQube Cloud
- Related metrics