Smartsheet Customer Loyalty Benefit
Catalog row in Vendor License Programs · Cited
- Kind
- Transition discount
- Term
- Applied to future renewals
- Definition
- Product update (2025-06-25): a benefit "designed to assist customers experiencing large increases in total members as they transition to the user model".
- Commercial rules
- Calculated from the customer's annual user subscription fees and the number of active free collaborators under the legacy plan. Applied to future renewals for qualifying customers in good standing; to keep it, a customer must maintain or increase subscription service spend year over year under its user model plan.
- Applies to
- Customers transitioning from the legacy model.
- Related metrics