Customer Loyalty Benefit requires flat or growing spend
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- The Customer Loyalty Benefit is applied to future renewals for qualifying customers in good standing; to keep qualifying, a customer must maintain or increase subscription service spend year over year under its user model plan.
- Applies when
- Renewals after transition
- Applies to
- Customers transitioned from the legacy model
- Related metrics
- Related programs