Historical Interactions allowance
Catalog row in Vendor License Programs · Cited
- Kind
- Migration allowance
- Term
- First six months of the Subscription Term
- Definition
- XM for Customer Experience s4.3: Historical Interactions will not count toward any Loading Limit, but will count toward the Access Limit.
- Commercial rules
- Within the first six months of a new offering and with the necessary Professional Services, Historical Interactions up to the first-year Order Form number do not count toward the Loading Limit but count toward the Access Limit.
- Applies to
- Frontline Care, Frontline Digital, Frontline Locations, the DXA and Quality Assist add-ons and the XM Discover functionality terms (formerly XM for Customer Frontlines). Dated 10 June 2026.
- Related metrics