SLA credit of 2% of monthly fees below 99.5% availability
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Addendum, Service Level Standards: if Key Services fall below 99.5% monthly availability, Nexthink issues a Service Credit of 2% of the monthly Fees for the measured Services; credits must be requested within 30 days. (effective 2024-07-08)
- Applies to
- Key Services
- Related programs