Nexthink Evidence

SLA credit of 2% of monthly fees below 99.5% availability

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Nexthink shall issue a credit to Customer's account in the amount of two percent (2%) of the monthly Fees for the measured Services under the applicable Order (excluding all supplemental Fees) for the Service Period in which the Service Level Event occurred"
Locator: Support Addendum, Service Level Standards s.1
Applies to: SLA credit of 2% of monthly fees below 99.5% availability
Supports rules: SLA credit of 2% of monthly fees below 99.5% availability
Related programs: Service Level Standards
Sources: Support Addendum