Service Level Agreement and Service Credits
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- Egnyte targets 99.9% System Availability each calendar month and grants Service Credits of 10%, 25% or 50% of the Attributable Monthly Subscription Fee on validated claims.
- Commercial rules
- The SLA does not apply to customers spending less than $12,000 in subscription fees per year; claims within fifteen business days; credits are applied at renewal.
- Applies to
- All Egnyte Services
- Related metrics