SLA remedies do not apply below $12,000 in annual fees
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Terms of Service section 7.b: Egnyte makes best efforts to meet the SLA but the SLA subsection does not apply to customers spending less than $12,000 per year.
- Applies when
- Customer seeks an SLA remedy
- Applies to
- All Egnyte Services
- Related programs