SLA targets 99.9% availability with 10, 25 and 50 percent credits
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- SLA section 2: Egnyte targets at least 99.9% System Availability each month and credits 10% (99.9 to 99.5), 25% (99.4 to 99.0) or 50% (below 99.0) of the Attributable Monthly Subscription Fee.
- Applies when
- Monthly availability is below target
- Applies to
- All Egnyte Services
- Related programs