Satisfaction Guarantee
Catalog row in Vendor License Programs · Cited
- Kind
- Refund policy
- Term
- 30 days
- Aliases
- 30-day refund
- Definition
- Terms of Service 1.14: customers purchasing Services for the first time, or new products, may get a full refund if they contact ClickUp within thirty days; on an upgrade it applies during the first thirty days after the purchase of the Upgraded Plan.
- Commercial rules
- Does not apply to Services bought through a ClickUp sales representative or reseller, to renewals or expansions, or after a pilot or trial. All other fees are non-refundable except as required by law.
- Applies to
- First purchases and upgrades bought online
- Related metrics