Satisfaction Guarantee excludes sales-assisted purchases and renewals
Catalog row in Vendor License Rules · Cited
- Kind
- Refund
- Statement
- Terms of Service 1.14: the thirty-day guarantee does not apply to Services bought through a sales representative or reseller, to renewals or expansions, or after a pilot or trial. (effective 2025-06-27)
- Applies when
- Seeking a refund
- Applies to
- First purchases and upgrades
- Related metrics
- Related programs