Support Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Runs for the remainder of the Subscription Term; for perpetual licences, a Support Term per Order with one-year auto-renewal (Appendix 1).
- Aliases
- maintenance; Technical Support
- Definition
- Software License and Subscription Agreement, Exhibit A: “Support Services” means the then-current services provided as a part of the Subscription from BeyondTrust as set forth in the “Support Guide” located at https://www.beyondtrust.com/customer-support-guide
- Commercial rules
- Included in On-Premise and Cloud Subscriptions (s.2.1), starting on delivery, download availability or password issue. Support Guide: products must be covered by a valid maintenance contract to receive support. Product Support Life Cycle: each major version supported for two years from initial release where the customer controls the version; out-of-support versions are not patched.
- Applies to
- All BeyondTrust products.