Perpetual support reinstatement requires back fees for the lapsed period
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Software License and Subscription Agreement Appendix 1, s.2.1: for perpetual licences the Support Term auto-renews for one-year periods unless 30 days' notice; a customer that lets support lapse and later reinstates must pay all fees it would have paid had support continued uninterrupted, plus the fees for the next Support Term.
- Applies when
- Reinstating lapsed support.
- Applies to
- Customers who continue to own perpetual licences up to December 2026
- Related programs