Service desk instance
Catalog row in Vendor License Metrics · Cited
- Unit
- Instance
- Aliases
- ESM instance; help desk instance
- Definition
- ServiceDesk Plus ESM license FAQ: "Each service desk instance (HR, Facilities, IT, Legal,etc.) requires a license."
- Counting rules
- Each instance is licensed separately with its own edition, technician count and add-ons; the base IT instance must always be licensed. A retired instance still counts for the instance licence until it is deleted. Up to 15 instances can run at a time.
- Floors / minimums
- New installations include a default licence and two trial instance licences valid for 30 days, each with two technicians.
- Applies to products
- ServiceDesk Plus
- Product category