A retired service desk instance keeps consuming its instance licence until deleted
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- ServiceDesk Plus ESM: a retired instance is read-only but is still counted for the instance licence; the licence is freed only when the instance is deleted. Each instance must be mapped to its own licence, and the base IT instance must always be licensed. (vendor page undated; as published on 2026-09-27)
- Applies when
- Decommissioning a service desk instance.
- Applies to
- ServiceDesk Plus on-premises ESM.
- Related metrics