Service hours (Flex for Services)
Catalog row in Vendor License Metrics · Cited
- Unit
- Hour
- Aliases
- IR hours; proactive hours
- Definition
- CrowdStrike Flex for Services data sheet: the offer "Includes 160 hours of IR and 40 hours of proactive services" and "Overage hours billed at contract rate".
- Counting rules
- Hours are drawn from a pool during the 12-month term: up to 160 incident response hours and up to 40 proactive services hours; hours beyond the included amount are billed at the contract rate.
- Floors / minimums
- 160 IR hours and 40 proactive hours included; 6-hour committed IR time (remote).
- Applies to products
- CrowdStrike Flex for Services
- Product category