AI Assistant and QM bundle
Catalog row in Vendor License Metrics · Cited
- Unit
- Other
- Aliases
- AI Assistant + AI QM; AI Assistant and QM bundle
- Definition
- The AI Assistant and QM bundle includes both AI Assistant and AI QM capabilities. Each interaction is categorized as either single-workload usage or both-workload usage based on the features used during the interaction.
- Counting rules
- Each interaction is categorized as either single-workload usage or both-workload usage based on the features used. Printed tables: Single-workload Voice 2,500 minutes / Digital 1,600 10-message sessions; both-workload Voice 1,500 minutes / Digital 1,000 10-message sessions. Common features counted once. AI Assistant + AI QM is not the sum of the only-rows.
- Floors / minimums
- Single: 2,500 min / 1,600 sessions; both: 1,500 min / 1,000 sessions per bundle.
- Related metrics