AI Agent
Catalog row in Vendor License Metrics · Cited
- Unit
- Other
- Aliases
- AI Agent license; AI Agent
- Definition
- The AI Agent service offers both autonomous and scripted sessions for voice and digital interactions. The AI Agent license permits mixing of Scripted Voice, Scripted Digital, Autonomous Voice, and Autonomous Digital sessions. For example, using 100 Autonomous Voice sessions and 600 Scripted Voice sessions consumes one AI Agent license, with each contributing 0.5 units to the AI Agent license.
- Counting rules
- Printed type table: Autonomous Voice 250 minutes; Scripted Voice 1600 minutes; Autonomous Digital 200 10-message sessions; Scripted Digital 4800 10-message sessions (assuming all sessions of the same type). Mixing example: using 100 Autonomous Voice sessions and 600 Scripted Voice sessions consumes one AI Agent license (0.5+0.5). Unused sessions do not carry over. Digital sessions in 10-message increments.
- Floors / minimums
- Table quantities printed (e.g. Scripted Voice 1600 minutes; Autonomous Voice 250 minutes). Unused sessions do not carry over.
- Related metrics