Support Incident
Catalog row in Vendor License Metrics · Cited
- Unit
- Incident
- Aliases
- incident
- Definition
- Apple Business Terms Attachment 3 §2.1: “Service Plans are provided in single or unlimited Support Incident packages. A “Support Incident” is a specific, discrete problem whose origin can be isolated to a single cause.”
- Counting rules
- Allowances per plan are set on the Service Plan Support Page (AppleCare Service Plan matrix): for example AppleCare OS Support Select “10 incidents for use within one year” and Preferred “50 incidents for use within one year”. Some issues may require multiple incidents.
- Applies to products
- AppleCare OS Support
- AppleCare for Enterprise
- AppleCare Help Desk Support
- Product category