AppleCare OS Support
Catalog row in Vendor License Programs · Cited
- Kind
- Technical support plan
- Term
- One year (incident packages)
- Definition
- AppleCare Service Plan matrix: AppleCare OS Support columns Select, Preferred, Alliance, Cooperative and Resellers, alongside Complimentary Support, AppleCare OS Support Pay-Per-Incident and AppleCare Help Desk Support.
- Commercial rules
- Select: 2 technical contacts, 10 incidents within one year, single location. Preferred: 12 technical contacts, 50 incidents within one year, multiple locations. Alliance: unlimited contacts and incidents for one year. Covers macOS and macOS Server in a virtual environment (by incident for Select and Preferred). Terms in Apple Business Terms Attachment 3.
- Applies to
- IT departments supporting Apple operating systems.
- Related metrics