Zendesk Customer Agreement
Catalog row in Vendor License Sources · Cited
- Kind
- Master agreement
- Format
- HTML
- Applies to
- Main contract for Zendesk Services (formerly the Main Services Agreement / Master Subscription Agreement). Effective 2025-08-01 for new Customers and 2025-09-01 for existing Customers. Void for Customers who buy through a Reseller.
- Aliases
- Main Services Agreement; Master Subscription Agreement; MSA
- Evidence
- One individual per Agent login (s.2.2(v))
- No mid-term downgrade (s.4.2)
- Notice and deactivation before renewal (s.4.2)
- Fees for exceeding pricing metrics (s.4.2)
- Charges non-refundable (s.4.2)
- Early cancellation pays remainder (s.7.4)
- Auto-renewal at then-current rates (s.7.2)
- Access rights (s.1.1)
- Order of precedence (s.11.2)
- URL terms effective upon publication (s.11.4)
- Resale customers pay the Reseller (s.4.7)