Service credits must be claimed within 15 days
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "To receive a Service Credit, Customer must submit a request to SysAid support via email within fifteen (15) days of such Downtime in excess of the Target Availability."
- Locator
- SLSA 1.3.2 Service Credits
- Applies to
- Service credits must be claimed within 15 days
- Supports rules
- Related programs