SysAid Service Level Credits
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Monthly measurement during the Subscription Term.
- Aliases
- Uptime commitment; SLA credits
- Definition
- SLSA 1.1: Target Availability 99.8% of Actual Uptime (Professional License) and 99.9% (Enterprise License), with Service Credits under Table 1.3.
- Commercial rules
- Credits of 5%, 10% or 25% of Monthly Fees by Actual Uptime band, claimed within 15 days, applied to future fees and not convertible to cash; termination right after three consecutive missed months. Scheduled maintenance capped at eight hours per year.
- Applies to
- SysAid Cloud Services.