SysAid Source

SysAid Service Level and Support Agreement

Catalog row in Vendor License Sources · Cited

Kind: Contract
Format: HTML
Applies to: SLSA forming part of the Cloud Terms: Target Availability by licence (Professional, Enterprise), service credits, termination right, Support Tiers Bronze, Silver, Gold and Gold VIP with target response times. Page states "Last Update: June 30th, 2026".
Aliases: SLSA
Evidence: Only Administrators may be designated support contacts
Target Availability 99.8% Professional and 99.9% Enterprise
Service credits must be claimed within 15 days