RingCentral Add-On Service Descriptions
Catalog row in Vendor License Sources · Cited
- Kind
- Product documentation
- Format
- HTML
- Applies to
- Service descriptions and billing terms for RingEX, Contact Center and RingCX add-ons, including AI Receptionist, AI Assistant, AI Conversation Expert, Customer Engagement Bundle, Boosters, Velocity, Live Screen Monitoring and partner AI services. The page shows no revision date, so no effective date is recorded.
- Evidence
- AI Receptionist includes 100 pooled minutes per licence
- Customer Engagement Bundle is billed per seat with 50 AIR minutes per user
- Business SMS Booster is billed per unique user
- AI Assistant usage may be limited per user
- Velocity for RingCX has a 50-user minimum and true-ups
- Live Screen Monitoring is charged per contracted agent
- Supervisor Assist usage cap of 4,800 minutes per licence
- Capacity IVA sessions are two minutes of voice or 30 minutes of chat inactivity
- Cognigy conversations are a 24-hour, 50-input unit
- Business Analytics Pro is included in Ultra and a paid add-on otherwise