Palo Alto Networks Evidence

Support renewals backdated to end of previous contract

Catalog row in Vendor License Evidence · Cited

Kind: Policy excerpt
Excerpt: "Grace periods do not apply to support contract renewals; support renewals always start at the end of the previous support contract regardless of any gap between the expiration date of the previous contract and the date on which the customer renews the support contract."
Locator: Grace Periods, introduction
Applies to: Support renewals start at the end of the previous contract regardless of gaps
Supports rules: Support renewals start at the end of the previous contract regardless of gaps
Related programs: Grace Period Policy
Sources: Grace Periods policy