Support renewals start at the end of the previous contract regardless of gaps
Catalog row in Vendor License Rules · Cited
- Kind
- Renewal
- Statement
- Grace Periods policy: grace periods do not apply to support contract renewals; a renewal always starts at the end of the previous support contract regardless of any gap before the customer renews. VM-Series bundle renewals likewise start at the end of the previous bundle term.
- Applies when
- Support or VM-Series bundle renewals after a lapse.
- Applies to
- Support contracts; VM-Series firewall bundles.
- Related programs