Concurrent User
Catalog row in Vendor License Metrics · Cited
- Unit
- Concurrent user
- Aliases
- Peak Agent Amount; Concurrent Agent
- Definition
- The peak number of logged in active Configured Users calculated on the single highest volume day of accessing the system in a month, invoiced on the highest number of agents logged in at any time during the month (Peak Agent Amount).
- Counting rules
- Peak of simultaneous logged-in agents in the month; users above the Minimum Committed Number of Concurrent Users are billed at the then-current list price.
- Floors / minimums
- Minimum Committed Number of Concurrent Users (Minimum MRC).
- Applies to products
- NiCE CXone
- Product category