Conversation
Catalog row in Vendor License Metrics · Cited
- Unit
- Conversation
- Aliases
- Committed Conversations
- Definition
- A Session with one End-User on a single Channel in the Cognigy Cloud Services (NiCE AI Agents).
- Counting rules
- Digital: all interactions with the End-User in a consecutive 24-hour period, up to 50 End-User Inputs; voice: a call of up to 10 consecutive minutes; each excess is another Conversation; two Simulation Conversations count as one.
- Floors / minimums
- Committed Conversations per annual commitment period; unused Conversations expire.
- Applies to products
- NiCE CXone AI Agent (Cognigy)
- Product category