Committed Conversations and overage
Catalog row in Vendor License Programs · Cited
- Kind
- Commitment / consumption
- Term
- Annual commitment period
- Definition
- Cognigy-based AI agents are sold on Committed Conversations per annual commitment period; Overage Conversations are billed at the overage rate on the order.
- Commercial rules
- Overage Conversations are invoiced annually in arrears at 130% of the applicable per-Conversation price per the Invoicing Policy; unused Conversations expire.
- Applies to
- NiCE AI Agents for Proactive Engagement (Cognigy)
- Related metrics