Nexthink Source

Support Addendum

Catalog row in Vendor License Sources · Cited

Kind: Contract
Format: HTML
Applies to: Standard Support Services (24x365, P1 to P4 targeted response times, Helpdesk), customer responsibilities including a minimally supported client-side version, and Service Level Standards: 99.5% monthly availability of Key Services, 2% Service Credit, Qualified Termination Right. Date recorded is the page "Last updated" stamp.
Aliases: Support Addendum (including SLA)
Evidence: Customer must keep a minimally supported client-side version
SLA credit of 2% of monthly fees below 99.5% availability