Mimecast Evidence

SLA renegotiation above reasonable usage

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Mimecast reserves the right to contact any Customer which is using the Services in excess of the reasonable usage allowance to renegotiate contract terms."
Locator: SLA A.7
Applies to: SLAs exclude usage above three times the typical average user
Supports rules: SLAs exclude usage above three times the typical average user
Related metrics: Permitted User
Sources: Mimecast Service Levels and Support Description