Mimecast Source

Mimecast Service Levels and Support Description

Catalog row in Vendor License Sources · Cited

Kind: Contract
Format: PDF
Document id: Effective 01 June 2026
Applies to: Service levels, service credits, service level conditions (reasonable usage allowance) and technical support packages for customers of Mimecast.
Evidence: SLA reasonable usage limit three times average user
SLA renegotiation above reasonable usage