Freshdesk pricing plans
Catalog row in Vendor License Sources · Cited
- Kind
- Price list
- Format
- HTML
- Applies to
- Freshdesk Growth, Pro and Enterprise plans (USD per agent per month billed annually), add-ons (AI Agent session packs, Day Passes, Freddy AI Copilot, connector app tasks, MCP actions) and FAQ on sessions and day passes. Page states no effective date (undated; as published on 2026-09-27).
- Aliases
- Freshdesk pricing page
- Evidence
- Freshdesk includes 500 free Freddy AI Agent sessions once per account
- Freshdesk AI Agent sessions: 24 hours for chat, 72 hours for email (2)
- Freshdesk session packs expire with the payment cycle
- Freshdesk: no day passes for Freddy AI Copilot
- Freshdesk Pro and Enterprise include 5,000 external collaborators
- Freshdesk Pro and Enterprise include 5,000 external collaborators (2)