Descartes Software Support Policy
Catalog row in Vendor License Sources · Cited
- Kind
- Policy
- Format
- HTML
- Applies to
- Software Maintenance Program for perpetual and term licences: maintenance fees, renewal, 35% reinstatement charge, support hours, supported versions, priority levels. The page shows no date, so the date is null.
- Aliases
- Software Support Policy; SMP
- Evidence
- Perpetual licences pay Maintenance Fees and renew for 12 months
- Reinstating a lapsed SMP costs the lapse fees plus 35 percent
- Term licences include support in the fees
- Support covers only the current and immediately preceding version
- Descartes gives 180 days notice before discontinuing support for a release
- Priority 1 incidents target resolution in 12 hours