Higher-tier support cannot be used for installations bought at a lower tier - evidence
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "purchased with a given Support Tier to support installations or deployments of a Product that have purchased Software Services with a lower level of Support Tier"
- Locator
- Azul Software Agreement (Rev July-2025, with Exhibit D), §4 Support and Maintenance
- Applies to
- Higher-tier support cannot be used for installations bought at a lower tier
- Related metrics