Higher-tier support cannot be used for installations bought at a lower tier
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Section 4 bars using Support Services purchased with one Support Tier for installations whose Software Services were bought at a lower tier; for example Premium Support cannot be used for Standard-only installations. Each installation carries the tier it was bought at. (Rev July-2025, effective 2025-07-01)
- Applies when
- Mixed Standard and Premium estates.
- Applies to
- Azul Core, Azul Prime
- Related metrics