Sumo Logic licensing is the set of terms under which Sumo Logic, Inc. sells access to its cloud-native log analytics, infrastructure and application observability, and security analytics platform. The security products include Cloud SIEM (billed as SIEM Enterprise, or “CSE”, GB Ingest), Cloud SOAR and an AI SOC Analyst Agent.[2] Sumo Logic sells no per-user or per-host licences. Its plans come with unlimited users.[3] The customer buys a pool of pre-paid credits for a subscription term. The platform consumes those credits at a Credit Burn Rate for each “Product Variable”, such as gigabytes of logs ingested, gigabytes stored, gigabytes scanned by searches, or thousands of metric data points per minute.[2] Two licensing options exist: Sumo Credit - Tiers, where log ingest is charged by data tier, and Sumo Credit Flex, where ingest is free and storage and search are charged.[3] Access is governed by the Sumo Logic Service Agreement unless a separate signed agreement applies.[1] For the general model, see subscription and consumption licensing.
Editions
The Flex Pricing Supplemental lists the plans that can buy credits (“Eligible Service Plans”) and their list price per credit for a US deployment paid annually.[2]
| Plan | Licensing option | List price per credit (USD) | Notes |
|---|---|---|---|
| Essentials | Sumo Credit - Tiers | 0.15000 | Continuous tier only; no SIEM, Cloud SOAR, ingest budgets or Search API[2][3] |
| Enterprise Operations | Sumo Credit - Tiers | 0.21250 | Operational monitoring; no SIEM or security frameworks[2] |
| Enterprise Security | Sumo Credit - Tiers | 0.22500 | Cloud SIEM ingest as add-on; no tracing or Cloud SOAR[2] |
| Enterprise Suite | Sumo Credit - Tiers | 0.25000 | All capabilities, including Frequent and Infrequent data tiers[2][5] |
| Enterprise Suite Flex | Sumo Credit Flex | 1.50 (MSRP) | $0 ingest; storage and scans consume credits[2][3] |
The pricing page compares Essentials and Enterprise Suite. Essentials has unlimited log capacity, metrics capacity of up to 50,000 a day, tracing of up to 5 GB a day, log retention of up to 365 days and Standard (8x5) support. Enterprise Suite has unlimited capacity, customer-defined retention and Enterprise (P1 24/7) support.[3] Accounts created before the credits model run on Cloud Flex Legacy plans (Free, Trial, Professional, Enterprise). Sumo Logic recommends that these customers move to the newer Flex plan.[8] Free and Trial accounts are described in Sumo Logic credits and data tiers.
Metrics
All charges are expressed in credits, which the Supplemental defines as a pre-paid unit of value consumed at the Credit Burn Rate for each Product Variable’s unit of measure.[2] The units of measure are gigabytes (GB), scanned gigabytes, or average data points per minute (DPM) per Customer OrgID.[2] Example burn rates from the June 2026 Supplemental:[2]
| Product Variable | Unit | Example burn rate | Catalog row |
|---|---|---|---|
| Continuous GB Ingest | GB ingested | 25 credits | Continuous GB Ingest |
| Frequent GB Ingest | GB ingested | 12 credits | Frequent GB Ingest |
| Infrequent GB Ingest / Search | GB ingested / GB scanned | 5 / 2 credits | Infrequent GB Ingest; Scanned GB |
| GB Storage | GB stored | 0.05 credits | GB Storage |
| Metrics | 1,000 DPM | 10 credits | DPM |
| Tracing | GB of span data | 35 credits | Tracing GB |
| CSE (Cloud SIEM) GB Ingest | GB ingested | 40 credits | CSE GB Ingest |
| Flex Log Upfront / Metered Search | GB scanned | 10 / 20 credits | Upfront; Metered |
Sumo Logic states that these are “Example Credit Burn Rates only” and that each customer’s actual rate is on its Order Form.[2] Catalog: Credits are consumed at Order Form burn rates per unit of measure; Example burn rates by product variable.
Counting / floors
Price per credit. The list price per credit is the plan price, multiplied by a deployment-region uplift, multiplied by a payment-terms uplift.[2] Region uplifts are 10% for Montreal, Dublin and US Federal. They are 20% for Frankfurt, Global, Seoul, Sydney, Tokyo and Zurich, and 40% for the European Sovereign Cloud.[2] Fees are paid in full at the start of the term on net 30-day terms. Alternative payment terms are by exception and can add up to 30%.[2] The Supplemental’s own example puts Enterprise Suite on Global deployment with quarterly payment at USD 0.36 per credit, against USD 0.25 for US deployment paid annually.[2] Catalog: List price per credit depends on plan, region and payment terms; Fees are paid upfront; alternative payment terms carry an uplift.
Activation floors. Product Variables are activated on the Order Form subject to minimum transaction requirements. Variables listed as available but not activated can be added later through an upgrade transaction.[2] The pricing page says feature activation for SIEM depends on minimum volume and service requirements, and for Cloud SOAR on a minimum number of users.[3] Catalog: Activated product variables are fixed on the Order Form.
What is counted. Every unit is measured per OrgID, the Sumo Logic organization. Ingest is measured in gigabytes of log data ingested, and storage in gigabytes of log data stored.[2] Compressed files are counted at their decompressed size.[7] Usage is shown in the Account Overview, broken down by category, with a forecast of the date the credits will run out.[5] Details are in Sumo Logic credits and data tiers.
Virtualization & partitioning
Not applicable. Sumo Logic is a multi-tenant SaaS service, and no host, core or virtual-machine metric applies. “Partitions” in Sumo Logic are a data-routing feature. They decide which data tier a log goes to, and therefore its burn rate.[5]
Cloud / BYOL
Sumo Logic runs only as a hosted service, so BYOL does not arise. Customers can also buy through a cloud marketplace. In that case the Service Agreement still governs access, but payment and procurement terms are those arranged through the marketplace.[1] The choice of deployment region changes the price per credit, as described above.[2]
Programs
- Sumo Credit - Tiers and Sumo Credit Flex are the two current licensing options.[3] Under Flex, credits are consumed according to the volume of log data scanned.[6] See Sumo Logic Flex and Cloud SIEM licensing.
- Essentials self-service checkout. Free and Trial accounts can upgrade to Essentials by credit card, with monthly or annual billing.[9] The pricing FAQ allows credit-card purchases of up to USD 25,000.[3]
- Promotional credits and Free and Trial accounts.[5]
- Support Levels. Standard (formerly Professional), Enterprise and Premium.[4] P1 response targets are one hour for Standard and Enterprise and 30 minutes for Premium. P1 coverage is 24x7 for Enterprise and Premium and business hours for Standard.[4] Each level allows up to five Certified Support Contacts, and the chosen level must be bought for all of the customer’s users, not a portion.[4] Premium adds a named, non-dedicated Technical Account Manager.[4] Catalog: Support Level must cover all users.
Contract terms
Renewal. Unless the Order Form says otherwise, a paid Subscription Term renews automatically for the same duration and scope, at Sumo Logic’s then-current list price. The customer avoids this only by cancelling at least 30 days before the renewal date.[1] Services cannot be cancelled or downgraded before the end of the term.[1] Separately, the Supplemental’s Renewal Pricing Policy states that net annual subscription fees increase by 10% at the end of the current Service Period, unless otherwise agreed in writing.[2] Catalog: Subscriptions auto-renew at list price unless cancelled 30 days ahead; Net annual fees increase 10% at renewal unless otherwise agreed.
No refunds. Order Forms are non-cancellable and payments non-refundable, except as the Agreement provides.[1] Purchases made through a reseller follow the reseller’s fee and refund terms.[1] Catalog: Order Forms are non-cancellable and payments non-refundable.
Precedence and changes. Where the Order Form and the Service Agreement conflict, the Order Form governs.[1] Sumo Logic may change the Service Agreement by notice or by posting it, and changes take effect from the customer’s next renewal.[1] Catalog: Order Form prevails over the Service Agreement; Agreement changes apply from the next renewal.
Restrictions. An entity that offers services competing with Sumo Logic may not use the platform without a separate document signed by a Sumo Logic officer.[1] The customer may not assign the Agreement without Sumo Logic’s written consent.[1] Software that Sumo Logic supplies for installation is licensed only for the customer’s internal purposes in connection with the SaaS Services during the Subscription Term.[1] California law governs.[1] Catalog: Competitors may not use the service; Assignment requires Sumo Logic consent.
Audits and compliance
The Service Agreement has no audit clause. Compliance is a matter of metering. If use exceeds the usage described in the Order Form, the customer pays the additional fees set out in that Order Form.[1] The log ingestion documentation explains how this is measured. Ingestion and storage are averaged over the billing cycle, so a customer with a contracted 100 GB a day is charged for on-demand usage only if its average daily ingestion over the cycle exceeds 100 GB.[7] The pricing page FAQ, however, says there are no cap penalties, and that usage spikes are visible in the dashboard but “don’t trigger overage charges”.[3] A licence manager should read the overage clause in the actual Order Form rather than rely on either statement. Catalog: Use above the Order Form is billed as additional Fees; Pricing FAQ: credit usage spikes do not trigger overage charges.
For the general discipline, see true-up and subscription and consumption licensing.
Out of scope
- Negotiated Order Form burn rates, discounts and committed-spend terms.
- The federal end-user Service Agreement and the AI Services Terms and Conditions, which add terms for public-sector customers and AI features.
- Professional services and training.
- Litigation. No court case about Sumo Logic’s software licensing, audits or licence scope was found. A copyright complaint filed against Sumo Logic in September 2026 had no substantive filings when this article was researched.