NinjaOne per-device pricing is the commercial model NinjaOne uses for its IT management platform. Customers pay a recurring fee for each device running the NinjaOne agent, and the rate falls in tiers as the device count rises. NinjaOne publishes a range rather than a full price list. It says this is because it sells “through the channel” and does not want to “interfere with how our partners are pricing their services”.[1] The contractual rules behind the model, namely the Order Form quantity, the 50-device minimum and overage billing, are in section 3.2 of the EULA.[3]
Editions
NinjaOne prices one platform with optional modules, not editions. Module product pages describe “per-device pricing” for patch management and “pay-per-device pricing” for IT documentation and backup, each paid monthly.[11][12] The pricing page says the rate depends on, among other things, the region and the “products purchased”. It also mentions “built-in bulk and bundling discounts”.[1] No per-module rates are published.
NinjaOne for Government runs on a separate FedRAMP Moderate instance and is sold through Carahsoft and its contract vehicles.[9] The published range expressly “is only applicable to customers on the commercial, non-FedRAMP instance”.[1]
Metrics
The pricing metric is the Device. The pricing page names the driver as the “Number of endpoints the agent is deployed to: We use a tiered pricing model that provides volume discounts. The more devices you deploy the agent to, the lower the cost-per-device.”[1] The EULA counts the same unit as devices on which the software is installed or used, up to the number in the Order Form.[3]
Published range
| Volume | Rate published by NinjaOne |
|---|---|
| 50 or fewer endpoints | USD 3.75 per endpoint per month |
| 10,000 endpoints | from USD 1.50 per endpoint per month |
| Between | tiered volume discounts, not published |
Source: pricing FAQ: “NinjaOne starts as low as $1.50 USD per month at 10,000 endpoints, increasing to $3.75 USD at 50 or fewer endpoints; pricing varies by region and products purchased.”[1] The MSP pricing page repeats the same range.[2] See Published per-device price range and Tiered volume pricing by endpoints with the agent.
The pricing page says NinjaOne charges no fees for implementation or training, and that support is “completely free and unlimited”.[1] Promotions, rebates and referral discounts can produce different rates. The page also says that “partners who joined NinjaOne in the past enjoyed early access pricing and have not had any increases to their price”.[1]
Counting / floors
Floor. The EULA sets a minimum of 50 devices for both new subscriptions and downgrades.[3] A customer with 30 endpoints therefore pays for 50.
No hard cap, but overage. Asked “Do you have a hard cap on licenses?”, NinjaOne answers “No.”[2] The EULA explains the consequence. Devices above the Order Form quantity are charged “at the rate(s) set forth, or as otherwise described, in the Order Form”, even when the excess comes from unauthorized use.[3] Agent deployment is not blocked when the count passes the subscribed quantity, so the device count in the console is the figure to reconcile against the Order Form before each invoice. See No hard cap on licences and Excess device usage is charged at Order Form rates.
Removing devices. Deleting a device from NinjaOne uninstalls the agent if the device is online. If it is offline, the uninstall is queued until it reconnects, and the device disappears from the console straight away.[10] Public documents do not say how a mid-month deletion affects that month’s charge. Downgrades below 50 devices are not allowed.[3]
Billing cycle and changes
According to NinjaOne’s billing FAQ, payments “are automatically charged on a recurring monthly basis unless otherwise stated in your agreement”.[4] Changes to a recurring subscription, a billing frequency or a bill date go through the Account Manager at least 5 days before the bill date. Later requests take effect on the following bill date, and prorated charges may apply.[4] For prepaid subscriptions, “Additions will co-terminate with your original agreement; prorated charges will be billed as incurred and are due upon receipt.”[4] See Recurring subscriptions are charged monthly and Prepaid subscription additions co-terminate.
NinjaOne accepts credit cards, ACH direct debit for US-based USD accounts and ACH credit for USD payments. Wire transfer, SEPA and cheques need pre-approval.[4] Under the EULA, Fees are paid without deduction for bank charges. Late amounts may bear interest at 1.0% per month, and invoices must be disputed within 60 days.[3]
Commitments and cancellation
The pricing page describes two kinds of arrangement. In the first, a discount is offered “in exchange for signing a X-month commitment”. In the second, without a promotional commitment, partners “can choose to cancel at any time by giving 60-days notice”.[1] For internal IT customers, month-to-month billing is available “on a case-by-case basis”. The MSP pricing page advertises “Flexible month-to-month billing for MSPs”.[1][2] Once a Term is set on the Order Form, the EULA bars the customer from terminating early except for cause.[3] Customers can change their plan “by working with your account manager”.[1]
Price changes. NinjaOne may change Fees. A change takes effect at the next renewal term, with at least 90 days’ notice before the current term ends.[3]
Virtualization & partitioning
NinjaOne publishes no pricing rule for virtual machines, hypervisor hosts or network devices. The unit is the endpoint running the agent.[1] Whether agentless or virtual assets count is left to the quote and the Order Form.
Cloud / BYOL: third-party security products
Third-party security products integrated with NinjaOne are billed in different ways. They are listed here because they change the device count that appears on an invoice.
| Product | Billing through NinjaOne | Source |
|---|---|---|
| CrowdStrike (multi-tenancy) | High watermark: the highest number of devices active at any point in the billing month. “Removing a device does not reduce charges for the current month.” The model “is determined by CrowdStrike’s billing system, not by NinjaOne”. | [5] |
| Webroot | “Webroot accounts must be under NinjaOne billing to be used with the integration.” GSM “Site Seats” are for reference only and do not affect billing. | [6] |
| SentinelOne | Bring-your-own-licence integration for SentinelOne licensed through another vendor. | [7] |
| Bitdefender GravityZone | NinjaOne deploys the core modules. Add-on modules are not included and are chosen in the GravityZone console. | [8] |
Under the high-watermark model, “Short-term or accidental deployments can still result in charges”, and clean-up only affects future invoices.[5] The catalog records this as the High-watermark device metric and the rule CrowdStrike multi-tenancy is billed on monthly peak devices.
The EULA treats such products as Third-Party Products. Third-Party Software is licensed only for use with NinjaOne. If it appears as its own line item on the Order Form, it falls under its own Third-Party License.[3]
Programs
- 14-day free trial: “Yes, we offer a 14-day free trial.”[1]
- Promotional commitment and 60-day cancellation: described above.[1]
- Prepaid subscription: co-terminating, prorated additions.[4]
Out of scope
This article does not cover negotiated Order Form rates, which are not public, FedRAMP instance pricing, reseller and distributor price lists, SaaS Backup seat pricing (NinjaOne Backup licensing), or how MSPs rebill their own clients with NinjaOne’s PSA billing features. That last topic is a customer billing tool, not NinjaOne’s licence to the MSP.