New Relic user types and editions are the two settings that determine the user part of a New Relic bill under the Data + User pricing model. Each user in a New Relic organization has a user type, basic, core or full platform, which sets the maximum set of platform features the user can reach. Core and full platform users are billable and basic users are free.[2] The price of a full platform user depends on the organization’s edition (Free, Standard, Pro or Enterprise).[1][3]
New Relic describes the choice of user type as “mainly a billing-related decision” and says it should not be used to control permissions, because New Relic “will occasionally adjust the permissions available for each user type”. Permissions are restricted with roles instead.[2]
Editions
The Usage Plan names four editions: Free, Standard, Pro and Enterprise. “A New Relic organization can only be on one edition at a time”, and the Order indicates which edition applies.[3] The pricing page adds that all full platform users in an organization are therefore on the same edition.[4] Catalog proof: One edition and one data option at a time.
| Free | Standard | Pro | Enterprise | |
|---|---|---|---|---|
| Full platform users | One free | Up to five | Unlimited | Unlimited |
| Full platform list price (per user per month) | USD 0 | USD 10 first user, USD 99 each additional | USD 349 annual upfront; USD 390.88 monthly billing; USD 418.80 pay as you go | USD 549 annual upfront; USD 614.88 monthly billing; USD 658.80 pay as you go |
| Core users | Not offered | USD 49 | USD 49 | USD 49 |
| Basic users | Unlimited, free | Unlimited, free | Unlimited, free | Unlimited, free |
| P1 support first response | Forums and documentation only | 2 business days | 2 hours | 1 hour |
| Availability commitment | None stated | None | 99.8% | 99.8% |
Prices come from the Usage Plan list price table and the pricing page.[3][4] Support targets come from the support plan. Free (unpaid) use is supported through the public forums and documentation, and the service is provided “AS IS”.[7][11] The availability commitment comes from the service level page.[6] List prices are “promotional and subject to change”, and all amounts are monthly and in US dollars.[3] Catalog rows: New Relic - Standard Full Platform Users, New Relic - Pro Full Platform Users, New Relic - Enterprise Full Platform Users, New Relic - Core Users.
The Standard edition changed on 2023-09-05. The pricing page states that Standard customers from before that date must convert to the new edition to get its features.[4] Standard is “Limited to 5 full platform users”. The Usage Plan sets the price as “$10 promotional price for the first user; $99 per additional user, up to a maximum of five (5) total users”.[4][3] Catalog proof: Standard edition is capped at five full platform users.
Metrics
The contract glossary defines Full Platform User, Core User and Monthly Provisioned User in the same words: any user who can log into the customer’s accounts and access the functionality described in an Order and the Documentation.[5] The difference between them lies in the features each user type reaches:
- Basic users can set up observability tools, run queries, use custom dashboards (quickstart dashboards for up to 7 days) and some basic alerting features. They cannot use curated experiences such as the APM, browser monitoring or mobile UIs.[2] See Basic user.
- Core users add developer-centric features such as New Relic CodeStream, errors inbox and the log management UI. Core and full platform users can also manage users and billing.[2]
- Full platform users can access everything, including APM, infrastructure, browser, mobile and synthetic monitoring.[2]
The Usage Plan maps contract wording to the two user billing versions. An Order that says “User” or “Monthly Provisioned User” is on the original user billing version, where only full platform users are billed. An Order that says “Full Platform User” and “Core User” is on the primary user billing version.[3]
Counting / floors
Highest type in the month (undated documentation, retrieved 2026-10-02). Billing for users is per calendar month. The billable count is the number of users who held a full platform or core user type during that month, and a user’s billable type is “the highest user type at which a user was set during a calendar month”. Months start and end in UTC.[1] An upgrade to full platform user for even part of a month makes the user billable as a full platform user for that month. A downgrade counts only from the next month. New Relic therefore recommends adding or upgrading users at the beginning of a month and downgrading at the end. For a customer on Pacific Time, the last moment to downgrade is 5pm on the last day of the month.[1] Catalog proof: Billable user type is the highest type set during the calendar month.
Provisioned, not active. Users are billable as soon as admins add them as billable users. This applies even to a user who “has never logged in to New Relic and has a Pending invite tag in the UI”.[1] The model counts provisioned users, not logins, so an effective license position for New Relic reconciles the user list against the invoice, not against activity. Catalog proof: Users are billable when added, even with a pending invite.
De-duplication and proration. Users in an organization with the same email address count as one user. The billable user count is prorated for the first billed month and for the last month if the subscription is cancelled.[1] Catalog proof: Users with the same email address count once; First and last billing months are prorated for users.
Downgrade limits under contracts. Pay-as-you-go has “no rules limiting the downgrading of users”. Under committed contracts, a full platform user who is downgraded and later returned to full platform, with that cycle happening twice in a contract year, is billed as a full platform user for the rest of the year whatever later changes are made.[1] Rotating a small pool of full platform seats among many engineers is therefore limited under a commitment contract. Catalog proof: Two downgrade-upgrade cycles in a contract year lock a full platform user.
Order quantity supersedes. Entering an Order means “the amount of provisioned users (at the rate specified in the Order) applies in lieu of and supersedes any other amount of users” in the customer’s agreement.[3] Catalog proof: Provisioned users in the Order supersede other user amounts.
No shared logins. “Login Credentials may not be shared. Each Customer user must have their own user account.”[3] A shared generic login to save full platform fees would breach the Usage Plan. Catalog proof: Login credentials may not be shared.
Basic users and compute charges
Basic users are free as users, but they “can drive billing for usage-based features including the Advanced Compute add-on”.[2] The billing documentation states that CodeStream use under Advanced Compute incurs Advanced CCU charges “regardless of user type”.[1] Access to platform capabilities is determined by user type “unless you’re on the Compute model”,[4] and New Relic offers Compute User Limits to cap each user’s monthly compute consumption. When a user reaches the budget, administrators can block that user’s access to dashboards, query builder and API calls.[10] Catalog proof: Basic users can incur Advanced Compute charges.
Changing edition or migrating users
A Standard or Pro pay-as-you-go organization can downgrade to Free in the UI. An organization on Pro or Enterprise “with a long-term contract” must talk to its New Relic account representative.[8] Organizations moving from the original product-based pricing model should review user types first, because “by default all users are full platform users” on that model, where the user count was not a billing factor.[9] Catalog proof: Paying original-model customers can switch only on month-to-month or within 60 days of renewal.
Virtualization & partitioning
User types are independent of infrastructure. No user, host or processor count applies to the monitored environment under the Data + User model. Only people are counted as users.[1][4]
Cloud / BYOL
Not applicable. User entitlements exist only inside New Relic’s SaaS organization and cannot be moved to other services.
Programs
User prices differ by Buying Program. Pro full platform users list at USD 349 for annual upfront billing and USD 418.80 for Pay As You Go.[3] See New Relic Buying Programs and terms and the Pay As You Go (PAYG), Volume Plan and Savings Plan rows.
Out of scope
- Roles, groups and authentication domains, which control permissions but not billing.[2]
- Negotiated per-user rates in Orders, which may differ from list prices.[3]
- General named-user concepts, covered in named user licensing.