Automation Anywhere licensing is the set of terms under which Automation Anywhere, Inc. sells Automation 360, its platform for robotic process automation (RPA), agentic process automation, document processing and AI agents. At its centre is the Control Room, “a web-based application at the center of the Digital Workforce Automation providing enterprise-wide management and control”, which also provides “an automated mechanism for tracking and controlling the use of licensed software across Bot Creators and Bot Runners”.[2]
Paid use is governed by the Intelligent Automation Agreement (IAA), effective 2025-02-01, which “replaces and supersedes” the Cloud Automation Agreement of 2022-03-03 and the On-Premises License Agreement of 2024-02-29. The IAA covers both AAI-Hosted Software (SaaS in Automation Anywhere’s cloud) and Customer-Hosted Software (run in the customer’s virtual private cloud or own environment), bought directly or through an Authorized Representative.[1] The grant is “limited, non-exclusive, non-transferable, revocable”, “in amounts provisioned for Customer by AAI solely for Customer’s and/or its Affiliates’ internal use in connection with” their ordinary business operations, for the subscription term.[1] Catalog proof: Use is limited to provisioned amounts for internal ordinary business operations.
Editions
Automation Anywhere does not sell named editions with published prices. A subscription combines a platform package with user licences, volume licences and add-ons. The documentation names three platform-level licences.[9]
| Licence | What it is | Catalog |
|---|---|---|
| Automation Platform Core | “the baseline automation package” with enterprise-grade features, including license group management and monitoring | SKU |
| Enterprise Platform | “a separately purchased add-on license” that, once activated, “applies to all Control Room instances”; includes AI governance, API Task volume and a base pool of Automation AI Credits | SKU |
| Intelligent Automation - Automator AI Base | Generative AI tools for developers (Autopilot, Generative Recorder, Co-Pilot for Automators); cloud SaaS only | SKU |
Deployment choices are AWS Cloud, GCP Cloud, AWS VPC and On-Premises, and not every component is available everywhere. For example, AI Agents, API Tasks and Automator AI are not available On-Premises, while Document Automation is not available on AWS VPC.[4] The free Community Edition is described in Intelligent Automation Agreement and Community Edition.
Metrics
Automation Anywhere groups its licences into three types.[2]
- User-based licences, assigned to Control Room users: Bot Creator, Citizen Developer, Attended Bot Runner and Unattended Bot Runner, plus Process analyzer, Automation Co-Pilot for Business Users and Bot Insight user licences. “The number of licenses you will need depends on the number of users who need to perform the above functions for all the Control Room instances owned by the customers.”
- Volume-based licences, bought in bulk: consumable licences (for example Document Automation pages, API calls and recommendations) and limit licences such as API Task concurrency.
- Feature-based licences, bundles of capabilities such as Enterprise Platform or Automator AI.
Automation credits sit across these. There are two pools, Automation AI Credits and Document Automation Credits; “They are not interchangeable, and each type applies only to its designated services.”[5] Details are in Automation Anywhere credits and volume licences.
Counting / floors
User licences are counted per user across every Control Room the customer owns, because all purchased licences sit in one shared pool on the cloud license server. Each Control Room downloads entitlement information “every 24 hours”, assigns licences to its users, enforces volume counts and reports aggregated consumption back.[3] The Licenses page shows for each product the total available, the number used in this Control Room, the number used in other Control Rooms and the remainder.[2] Catalog proof: Control Rooms download entitlements from the license server and report consumption.
The platform enforces the counts. If licences are oversubscribed, or the Control Room cannot reach the license server, for more than 48 hours it enters a fail-safe state; after 30 days in fail-safe it is suspended and “stops all operations and logs out all users”.[6] Contractually, if use “exceeds a volume or usage capacity as set forth in the Order Form or Purchase Agreement, AAI may bill Customer for such increased usage at AAI’s then-current applicable list prices”.[1] Volume licences have a grace allowance of 10% of the purchased count and 15 days, whichever runs out first.[11] Catalog proof: Connectivity loss or over-consumption for 48 hours puts the Control Room in fail-safe; Usage above the ordered volume may be billed at list price; Volume licences get 10% grace volume and 15 grace days.
The only published free floor is the API Task base entitlement: every cloud customer receives 100 API Task executions per Control Room per year and two concurrent executions.[2]
Virtualization & partitioning
Automation Anywhere licenses users, volumes and features, not processors or hosts. Bot Runner licences belong to users (run-as users for unattended work), not to machines.[2] Machine counts appear in Community Edition eligibility (fewer than 250 machines, “physical or virtual”)[7] and in Process Discovery, where an Observer is “the unique combination of machine and username”.[12] The retrieved documents contain no core-based or hard-partitioning rule of the kind described in virtualization and partitioning.
Cloud / BYOL
Cloud and On-Premises Control Rooms both draw licences from the cloud license server, registered with a Control Room licence key (GUID); the server is hosted in the US-West region.[3] Customers with an air-gap need can apply for offline licensing, which is “approved on an exception basis” and limited to On-Premises Control Rooms on v.40 or later.[10] Legacy file-based licensing “has been discontinued”, and a customer that moves to Cloud licensing cannot return to it.[3] For AI Agents, customers can bring their own LLM licences (BYOL); in the private workspace these runs consume no Automation AI Credits.[5] The licensing mechanics are covered in Automation Anywhere bot licences and Control Room licensing.
Programs
- Cloud licensing (GUID), the default model, and Offline licensing by exception; File-based licensing is legacy.[3]
- License grace policy: 10% extra volume and 15 days after a volume licence is used up.[11]
- License groups: restrict licences to Control Rooms linked to a GUID, for departments or partners.
- Direct Purchase subscription renewal: one-year renewal unless 60 days’ notice.[1]
- Free Trial and Community Edition: free use under the IAA’s trial terms and the Community Edition agreement respectively.[1][7]
Audits and compliance
The IAA has no on-site audit clause. Instead, “Upon reasonable notice and written request, Customer will provide AAI with information (e.g. audit logs) reasonably available to the Customer, sufficient to allow AAI to verify Customer’s compliance”.[1] In practice, consumption data already flows to Automation Anywhere through Cloud licensing: the information exchanged includes “Consumed user license counts” and “Consumed volume license counts”.[3] Overconsumption is visible in the Control Room as a banner after 48 hours.[6] Catalog proof: Customer must provide information such as audit logs to verify compliance.
Out of scope
This page does not cover Agentic App Store (Bot Store) licences, partner licence allocation, A+ Accelerator and Ignite services programmes listed in the Product-Specific Terms, or legacy Enterprise 11 and A2019 licensing. Automation Anywhere publishes no list prices for Automation 360.