Zoom Product
Zoom Contact Center Premium
Zoom Contact Center Premium is the middle license tier of Zoom Contact Center. It adds the email channel, social media messaging, automated outbound dialers and cobrowse to the voice, video, chat and SMS channels found in Essentials. AI Expert Assist, Zoom Quality Management and Zoom Workforce Management can be purchased as add-ons, while Elite includes them.
Zoom Contact Center Premium is a Zoom product filed under Call & Contact Center Software. Lifecycle: no published lifecycle.
Source: Licenses, retrieved 15 Oct 2026
Releases and Lifecycle
All Zoom productsRelease and support dates as published by Zoom; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.
- No published lifecycle 1