Medallia Product
Interactive Voice Gateway (IVG)
Interactive Voice Gateway (IVG) is a Medallia product filed under Call & Contact Center Software. Lifecycle: versioned, 5 versions listed, latest 5.5 (21 Jul 2025).
Releases and Lifecycle
All Medallia productsRelease and support dates as published by Medallia; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
Interactive Voice Gateway (IVG) 5 versions
| Version | Released | End of standard support | End of life | Source |
|---|---|---|---|---|
| End-of-life milestones (all versions)Mindful Callback On-Prem End-of-LifeThe On-Premises Callback end-of-life announcement includes the Interactive Voice Gateway (IVG) and VoiceXML Interaction Server (VIS). | – | [1] | ||
| 5.5 | – | – | [12] | |
| 5.4.1 | – | – | [12] | |
| 5.4.0 | – | – | [12] | |
| 5.3.0 | – | – | [12] |
Lifecycle Policy
- Mindful Callback On-Prem End-of-Life. Defines end-of-life milestones for the on-premises Callback solution, including IVG and VIS: maintenance ended 2022-12-31, support ended 2023-12-31, and Premium Support for version 9.x runs to 2028-11-30. [1]
Sources 2
- Mindful Callback On-Prem End-of-Life | Medallia Documentation retrieved 2026-10-14
- IVG 5.5 release notes | Medallia Documentation retrieved 2026-10-14