Lifecycle
Medallia Product Lifecycle
Release dates, version history and end-of-support dates for 15 Medallia products and 105 versions.
Releases and Lifecycle
Upcoming End of SupportRelease dates, version history and support and end-of-life dates as published by Medallia. Dates within the next 12 months are highlighted; past dates are dimmed. Retrieved 2026-10-14.
- Mindful Callback On-Prem End-of-Life. Defines end-of-life milestones for the on-premises Callback solution, including IVG and VIS: maintenance ended 2022-12-31, support ended 2023-12-31, and Premium Support for version 9.x runs to 2028-11-30. [1]
- Medallia mobile SDK support policy. Mobile SDK versions move from Supported to Deprecated to Terminated when a new major release ships; deprecated versions get no support and terminated versions can no longer be compiled into apps. [2]
Agent Connect 18 versions
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| October 2026 | – | – | – | [8] | |
| February 2026 | – | – | – | [8] | |
| September 2025 | – | – | – | [8] | |
| February 2025 | – | – | – | [8] | |
| Summer 2023 | – | – | – | [8] | |
| December 2022 | – | – | – | [8] | |
| May 2021 | – | – | – | [8] | |
| February 2021 | – | – | – | [8] | |
| October 2020 | – | – | – | [8] | |
| July 2020 | – | – | – | [8] | |
| April 2020 | – | – | – | [8] | |
| September 2019 | – | – | – | [8] | |
| June 2019 | – | – | – | [8] | |
| April 2019 | – | – | – | [8] | |
| February 2019 | – | – | – | [8] | |
| December 2018 | – | – | – | [8] | |
| October 2018 | – | – | – | [8] | |
| July 2018 | – | – | – | [8] |
Digital Experience Analytics (DXA) 9 versions
Digital Feedback 14 versions
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| 2026 QY3 | – | – | – | [6] | |
| 2026 QY2 | – | – | – | [6] | |
| 2025 QY4 | – | – | – | [6] | |
| 2025 QY3 | – | – | – | [6] | |
| Digital Web 2.59 | – | – | – | [5] | |
| Digital Web 2.58 | – | – | – | [5] | |
| Digital Web 2.57 | – | – | – | [5] | |
| Digital Web 2.56 | – | – | – | [5] | |
| Digital Web 2.55 | – | – | – | [5] | |
| Digital Web 2.54 | – | – | – | [5] | |
| Digital Web 2.53 | – | – | – | [5] | |
| Digital Web 2.52 | – | – | – | [5] | |
| Digital Web 2.51 | – | – | – | [5] | |
| Digital Web 2.50 | – | – | – | [5] |
Interactive Voice Gateway (IVG) 5 versions
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| End-of-life milestones (all versions)Mindful Callback On-Prem End-of-LifeThe On-Premises Callback end-of-life announcement includes the Interactive Voice Gateway (IVG) and VoiceXML Interaction Server (VIS). | – | – | [1] | ||
| 5.5 | – | – | – | [12] | |
| 5.4.1 | – | – | – | [12] | |
| 5.4.0 | – | – | – | [12] | |
| 5.3.0 | – | – | – | [12] |
Medallia Agile Research 22 versions
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| 26ARCR3.1.1 | – | – | – | [7] | |
| 26ARCR3.1 | – | – | – | [7] | |
| 26ARCR2.3 | – | – | – | [7] | |
| 26ARCR2.2 | – | – | – | [7] | |
| 26ARCR2.1 | – | – | – | [7] | |
| 26ARCR1.3 | – | – | – | [7] | |
| 26ARCR1.2 | – | – | – | [7] | |
| 26ARCR1.01 | – | – | – | [7] | |
| 25ARCR4.3 | – | – | – | [7] | |
| 25ARCR4.2 | – | – | – | [7] | |
| 25ARCR4.1 | – | – | – | [7] | |
| 25ARCR3.3 | – | – | – | [7] | |
| 25ARCR3.2 | – | – | – | [7] | |
| 25ARCR3.1.1 | – | – | – | [7] | |
| 25ARCR3.1 | – | – | – | [7] | |
| 25ARCR2.3 | – | – | – | [7] | |
| 25ARCR2.2 | – | – | – | [7] | |
| 25ARCR2.1 | – | – | – | [7] | |
| 25ARCR1.4 | – | – | – | [7] | |
| 25ARCR1.3 | – | – | – | [7] | |
| 25ARCR1.2.1 | – | – | – | [7] | |
| 25ARCR1.2 | – | – | – | [7] |
Medallia Experience Cloud 7 versions
Medallia Experience Orchestration 2 versions
Medallia Experience Orchestration (MXO) 2 versions
Medallia Video 7 versions
Release notes are titled Medallia LivingLens.
Mindful Callback 5 versions
Cloud (shared production) release notes; the on-premises edition is listed separately.
Mindful Callback (on-premises) 8 versions
Announced end of life in January 2022; Premium Support extended to 2028-11-30.
| Version | Released | End of standard support | End of extended support | End of life | Source |
|---|---|---|---|---|---|
| End-of-life milestones (all versions)Mindful Callback On-Prem End-of-LifeMaintenance (security updates for new high and critical vulnerabilities) ended 2022-12-31; End of Support 2023-12-31; Premium Support (version 9.x, select integrations, renewing clients) extended to 2028-11-30 after earlier dates of 2025-02-28 and 2026-11-30. End-of-life announced January 2022. | – | [1] | |||
| 9.5.7Mindful Callback On-Prem End-of-Life | – | – | [11] | ||
| 9.5.6Mindful Callback On-Prem End-of-Life | – | – | [11] | ||
| 9.5.5Mindful Callback On-Prem End-of-Life | – | – | [11] | ||
| 9.5.4Mindful Callback On-Prem End-of-Life | – | – | [11] | ||
| 9.5.3Mindful Callback On-Prem End-of-Life | – | – | [11] | ||
| 9.5.1Mindful Callback On-Prem End-of-Life | – | – | [11] | ||
| 9.5.0Mindful Callback On-Prem End-of-Life | – | – | [11] |
Mindful Feedback 6 versions
- No published lifecycle 3
- Medallia Concierge, Medallia Speech and Conversational Intelligence, Mindful
Sources 14
- Mindful Callback On-Prem End-of-Life | Medallia Documentation retrieved 2026-10-14
- Support policy for the Medallia mobile SDKs | Medallia Documentation retrieved 2026-10-14
- Medallia Experience Cloud Release notes | Medallia Documentation retrieved 2026-10-14
- Web Release Notes | Medallia Documentation retrieved 2026-10-14
- Digital Web release notes | Medallia Documentation retrieved 2026-10-14
- Digital Feedback release notes | Medallia Documentation retrieved 2026-10-14
- Medallia Agile Research release notes | Medallia Documentation retrieved 2026-10-14
- Agent Connect release notes | Medallia Documentation retrieved 2026-10-14
- Mindful Feedback release notes | Medallia Documentation retrieved 2026-10-14
- Mindful Callback release notes | Medallia Documentation retrieved 2026-10-14
- On-Premise Callback 9.5.7 release notes | Medallia Documentation retrieved 2026-10-14
- IVG 5.5 release notes | Medallia Documentation retrieved 2026-10-14
- MXO Release Notes | Medallia Documentation retrieved 2026-10-14
- Video release notes | Medallia Documentation retrieved 2026-10-14