Zscaler Source

Zscaler Service Level Agreements and Support Service

Catalog row in Vendor License Sources · Cited

Kind: Service level terms
Format: HTML
Applies to: SLA definitions (Seat, Location, Workload, DNS Transaction, Service Credits); general provisions 2.1-2.6; ZIA, ZPA and ZDX SLAs; Support Services packages (Standard, Essential, Support Plus, Premium Support Advanced, Premium Support Advanced Plus). Page header: "Last Updated: September 21, 2026".
Aliases: SLA; Support Services
Evidence: Service Credits: claim within 24 hours and 10 days, capped at 30 days of fees (excerpt)
ZIA Service Availability Agreement of 99.999% of transactions (excerpt)
Standard Support included; other support packages cost extra (excerpt)