Zscaler Evidence

Service Credits: claim within 24 hours and 10 days, capped at 30 days of fees (excerpt)

Catalog row in Vendor License Evidence · Cited

Kind: Rule excerpt
Excerpt: "The aggregate maximum Service Credit that Zscaler will issue for failing to meet any Service Level Agreements in a single calendar month will not exceed thirty (30) calendar days’ worth of fees for the licenses associated with the SLA that has not been met."
Locator: SLA §2.5 General Provisions
Applies to: Service Credits: claim within 24 hours and 10 days, capped at 30 days of fees
Supports rules: Service Credits: claim within 24 hours and 10 days, capped at 30 days of fees
Related programs: SLA Service Credits
Sources: Zscaler Service Level Agreements and Support Service