NICE Source

NiCE Cognigy Product-Specific Terms

Catalog row in Vendor License Sources · Cited

Kind: Contract
Format: HTML
Applies to: Additional definitions and limits for Cognigy AI agent services: Voice Gateway sessions, speech and LLM credits, Knowledge AI. The page carries no publication or effective date, so effectiveDate is null.
Evidence: Speech-to-text above the included minutes requires 60,000 minute blocks
Voice Gateway sessions above capacity are rejected
Unused LLM Credits expire at the end of the billing period